Cancellation / Refund Policy

The deadline to receive a refund for cancelled registration is Friday 5 May, 2023.

Registration cancellations received prior to 5 May 2023 will receive a full refund.

Cancellations received after the stated deadline will not be eligible for a refund.

Substitute delegates may be advised at any time by providing name and email of new participant.

Refunds will not be available for registrants who may choose not to attend an event.

Cancellations will be accepted via phone or email, and must be received by the stated cancellation deadline.

All refund requests must be made by the attendee or credit card holder.

Refund requests must include the name of the organisation, attendee and event name.

Refunds will be credited back to the original credit card used for payment.

Accommodation

Refunds for accommodation booked through the AFGC cannot be guaranteed after Wednesday 1 March.

Delegates are responsible for any charges or damages that may be incurred during their stay at the W Hotel while attending Food and Grocery Australia 2023.

COVID-19 Cancellation and Refund Policy

If the event is cancelled or moved due to COVID issues, we will offer you a full refund or credit. If you’re unwell on the day of the Food and Grocery Australia 2023, we will offer a cancel-on-the-day refund on receipt of an email notifying the organisers on Wednesday 17 May 2023.


Privacy Statement

Any information provided by you in registering for this event, Food and Grocery Australia 2023, is being collected by AFGC for conference administration only. Your information will be added to the AFGC database and will only be used to generate a delegate list for this event and provide you with information about this and future AFGC events.

By Accepting these Terms and Conditions you consent to being photographed during the event and the image can be used to future promotion and AFGC collateral. Please inform staff beforehand if you do not wish to be photographed.